Kintan Ayunda

Background

About Kintan Ayunda

Dedicated service designer with over nine years of experience in strategic communication, program management, and social impact-focused design across sustainability and social impact sectors. Specialized in research, design process management, facilitation, and stakeholder management. Successfully led design projects for esteemed organizations such as the Australian DFAT, World Economic Forum, and U.S. Embassy, showcasing proficiency in project management, creative problem-solving, and user-centric design approaches. Passionate about prioritizing user needs and driving positive change through innovative service design. Key achievements include- Implemented service design methods in creating six programs spanning Asia Pacific, North America, and Europe, accelerating over 45 startups through comprehensive incubation and accelerator initiatives- Utilized systems thinking to develop User Journeys and Service Blueprints, aiming to identify root causes rather than merely treating symptoms during the digital transformation of an education organization- Led end-to-end user, staff, and stakeholder research efforts and implemented different research methods, delivering insightful presentations to stakeholders, illuminating key pain points, and fostering strategic initiatives- Enabled and facilitated co-creation to derive ideas and potential solutions (providing creative methods, a collaboration environment, and workshop agendas) for digital product creation. Key areas of expertise: include Service Design | Design Thinking | Service Blueprinting | Human-Centered Design | Prototyping | Design Workshop Facilitation | Journey Mapping | Design Research | User Research | Data Analytics | Program Management | Strategic Storytelling| Community Management | Stakeholder Management