Kiran Mudaliar

Background

About Kiran Mudaliar

To be associated with development environment where my technical and analytical skills can be utilized in providing help and support to clients, this will increase the growth of an organization, which in turn is my growth.• A result oriented professional with 7 years of experience in Service Management / Operations.• Having 4.5 years of experience into WFM & Incident Management.• Good Knowledge of ITIL, SQL Basics, Linux Basics.• Exposure to various aspects in Service Management i.e. Incident, Change & Problem Management.• Efficient in identifying the need of improving managed services by integrating incident management with change & problem management.• Delivering managed services efficiently within agreed SLAs.• Proficient in managing efficient and skilled technical team.• Have extensive skills interacting with international clients verbally & mails.• Adroit at learning new concepts quickly, working well under pressure and communicating ideas clearly and effectively.• Trained personal in work tasks and supervised their activities.• Organized approach and ability to mold myself according to the challenging and changing requirements of the given assignment.