Kiran N.

Background

About Kiran N.

Deliver substantial value to business partners by ensuring projects are completed on time and within budget, consistently meeting or surpassing targets, and developing solutions that drive efficiency across the organization. • Lead and guide the day-to-day activities of the team, providing support and removing obstacles to help them resolve incidents, implement enhancements, and execute projects that align with business needs, quality standards, and best practices. • Design and implement streamlined delivery processes for a cross-functional team of application engineers, business analysts, and test engineers. • Co-lead efforts to reduce technical debt by mentoring the team to adopt a forward-thinking approach, prioritizing scalable, holistic solutions over customizations. • Ensure the timely delivery and exceptional quality of projects and enhancements through the continuous development and refinement of service delivery metrics and customer satisfaction scores. • Provide technical leadership and mentorship to Salesforce/NetSuite developers and administrators, cultivating a culture of excellence and innovation. • Proactively track and analyze key performance indicators (KPIs) and service-related metrics to enhance resource utilization and customer satisfaction. • Drive the creation and execution of test plans, test cases, and UAT scripts to validate that Salesforce/NetSuite solutions meet business requirements and quality standards, working closely with business analysis and testing teams. • Ensure business analysts work closely with stakeholders to understand their needs, objectives, and challenges, translating these into actionable user stories, process flows, and functional specifications. • Collaborate with senior leadership, business solution managers, and the project management office to support the planning, resourcing, execution, and successful delivery of systems projects and enhancements, ensuring the effective utilization of resources. • Recruit, build, and lead a high-performing hybrid team of application engineers, fostering a culture of trust, collaboration, accountability, and innovation. • Effectively manage resource allocation, workload distribution, and capacity planning to optimize team performance.