Verified recordSoftware Development

Kirk Deacon

Security Cx Leader at Cisco

Based in Albion, United States

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Seniority

Other

Department

Other

Location

Albion

Industry

Software Development

Company size

95K

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k•••••••@cisco.com

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Background

About Kirk Deacon

Excel in providing an amazing customer experience and delivering successful business outcomes while leading highly skilled engineering teams. • Experience supporting product adoption and services utilization, while identifying up-sell and cross-sell opportunities for products and Managed Services • Multiple years managing high performing consulting engineers in support of enterprise clients. Key focus on personnel development, SLA achievement and CBU metric improvement (65%- 81%). • Closely collaborate with Service Delivery Managers and Account Teams to align appropriate resources to achieve customer success. • People manager with substantial technical experience and exceptional interpersonal skills. • Experience developing new business opportunities into real revenue and ensuring existing business renewals. • Expert at building strong customer and partner relationships.

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