Kirk Sparrow

Background

About Kirk Sparrow

Kirk Sparrow 804.564.3661 Kirk.sparrow@gmail.com Summary: • I am a US Citizen based in Richmond, VA. • Network: Frame relay, routers, hubs, token ring, Ethernet, TCP/IP, as it relates to VOIP hardware and applications. • Voice Network: Toll free carrier implementations and rerouting during periods of failure and long distance carrier features (LCR, VNET, take-back-transfer, rules based routing), tariffs and tolls, trunk sizing, ISDN BRI and PRI, routing protocols vast experience as a telecommunications engineer for the Commonwealth of Virginia and Verizon: Multiple positions and agencies. • Implemented and supported Nice call recording for over 1500 agents with Wells Fargo. • Experienced in Cisco Voice Collaboration (CUCUM/Unity/Voice Gateways) including adds, moves, changes and disconnects.(MACD) Creating Route Points, Hunt Groups, Device Pools, Extension Mobility entries, etc. • Experience with Unity Voicemail Systems creating, deleting and changing mailboxes. Creating and editing auto attendants. • 25+ years in telephony equipment, services, and carrier billing and reconciliation, including project budgeting and RFP services. • Experience for 30 years of PBX migrations from legacy systems to the most current Avaya, Cisco and Siemens platforms. • Responsible for creation of business requirement documentation concerning amended routing rules for all call centers including hardware and software concerns for Avaya and Cisco IP routing. • Program the Avaya Communications Manager 6.0 (CM6) and other Voice Communication systems. • Provided technical support from the migration of both an Avaya S8700 and Cisco ICM systems to a single Avaya S8800 VOIP platform. • Implementing e911 systems in accordance with local, state and federal guidelines regarding location information provided to PSAP in conjunction with third party vendors. • Genesys versions 7.6 and 8.0 call center routing software administration to achieve accurate agent reporting statistics, reporting and agent allocation. • Administration of Siemens HiPath HiCom 300 and Openscape US Contact Center suite. • Administration of Avaya CMS applications. • Analysis and implementation of supporting OCx, SONET, ISDN and POTS phone services integration. • Telecommunications project funding, project management, procurement and billing in the range. • Extensive experience in the implementation and administration of E911, TDD and TTY services. • Advanced vendor contract management expertise. •