Kirk W.

Background

About Kirk W.

I’m an operations executive and Air Force veteran with over 24 years of experience driving enterprise transformation, leading high-performing teams, and delivering complex IT solutions. My career spans diverse sectors, including defense, technology, and cybersecurity, where I’ve overseen multi-million-dollar projects, improved operational efficiency, and enhanced system security for global enterprises. At Amazon, I led the product roadmap for AWS Polly, increasing customer satisfaction from 73% to 95.7%, and directed a 15-engineer team to improve support efficiency by 30%. I also managed over 300 escalations for AWS cloud services and business applications. I led my team in resolving over critical cases, coordinating with global industry partners to ensure timely solutions and strengthen client relationships through decisive leadership and effective communication. Previously, I implemented enterprise-wide cybersecurity frameworks—including the NIST Risk Management Framework (RMF)—while managing mission-critical IT and network security projects. My efforts have reduced downtime by 65%, optimized $450M+ infrastructures, and ensured compliance across diverse departments. I’m passionate about applying technology and data-driven insights to solve complex problems and drive innovation. Currently, I’m deepening my expertise in cybersecurity while leveraging my leadership, project management, and risk mitigation skills to achieve strategic business goals.