Kirsi Hytti

Background

About Kirsi Hytti

Currently driving customer experience management and fostering a customer-centric culture in City of Helsinki - Social Services, Health Care and Rescue Services Division. Over a decade of private sector expertise in customer experience management. Data-driven professional with a strong focus on delivering measurable impact. Committed to propelling public sector transformation into a citizen-centric and data-driven institution that prioritizes transparency and engagement. Passionate advocate for innovative democratic methods, such as citizens' assemblies and deliberative democracy, to enhance public sector decision-making. ‍‍ Skilled in developing employee experience, optimizing workforce engagement and satisfaction. Qualitative researcher at heart, driven by a deep interest in understanding human behavior, motivations, and needs. 🤖 Expert in text analytics (AI) and always eager to embrace and implement emerging technologies. 🤓 Science enthusiast! Keywords: Asiakaskokemus, asiakaslähtöinen, ihmislähtöinen, osallisuus, demokratia, puntaroiva demokratia, kansalaisraati, asukasyhteisö, fasilitointi, palvelumuotoilu, kouluttaminen, kokemusasiantuntijat, henkilöstökokemus, tiedolla johtaminen, tekstianalytiikka, tekoäly, NPS, digitaaliset palvelut, monikanavaisuus, asiakasymmärrys, asiakastutkimus, laadullinen tutkimus, kehittäminen, raportointi, analytiikka.