Kiru Herring

Background

About Kiru Herring

Passionate about problem-solving, operational efficiency, and driving impactful change, I have over 8 years of experience in customer experience, program implementation, and cross-functional collaboration across the automotive and service industries. I thrive in fast-paced environments where I can streamline processes, improve training programs, and create solutions that enhance both team performance and customer satisfaction. Currently at Rivian, I work as a Field Service Advisor, leveraging data-driven insights to improve service efficiency, enhance customer interactions, and optimize workflows. My background at Tesla also allowed me to lead initiatives in process improvement, team training, and operational excellence, contributing to increased efficiency and customer satisfaction. Beyond my professional experience, I’m passionate about leadership, innovation, and strategic problem-solving. I enjoy collaborating with diverse teams and am always looking for opportunities to drive meaningful change and continuous improvement. My long-term goal is to transition into a program management role, where I can combine my strengths in project coordination, stakeholder engagement, and process optimization. Let’s connect—I’d love to share insights, learn from others, and explore opportunities for growth!