Kirugi Mwangi

Background

About Kirugi Mwangi

Trust is certainly a virtue. However, it is a virtue the human character cannot easily grasp. To ease the tension during a flight, one needs a firm assertion that the flight would be reliable, seamless, and a world-class experience. Consequently, you will need a Cabin Service Director who is tenacious, optimistic, highly reliable, and demonstrates value. In a nutshell, you need someone like me. I am a Cabin Service Director at Qatar Airways, committed to world-class service delivery while overseeing the seamless operations of flight attendants during flights. As a multicultured and fluent communicator, I am fully capable of packaging and synthesizing information to both technical and non-technical audiences. I DO NOT JUST WORK.I DELIVER Selected to join a team of Cabin supervisors that were assigned the role of facilitating crew rostering department, migrate from AIMS Crew Management and Operations Control airline software to A new in-house developed system Part of the team that was sent to Cape-town South Africa, to take over the customer check-in process as Qatar Airways finalized the change of contracts from Menzies Aviation to Swissport International Ltd. I am a graduate of the Kenya Method University with a Bachelor’s degree in Business Administration. Additionally, I possess a Diploma from the Air Travel and Tours Training College, a Higher Diploma from the Nairobi Institute of Business Studies as well as multiple pieces of training from Qatar Airways and Kenya Airways: Customer Service | Team Management | Communication | Flight Operations | Reporting | Emergency Procedures & Conflict Resolution | Performance Monitoring ⏩Doing my best while no one is watching, is only but a glimpse of my character. I model my commitment to the frontline, melding shared missions with expeditious and customer-experienced focus action. I am passionate about technology and leverage a "lead to impact" mindset to foster an innovative and entrepreneurial mindset among employees. As a flight purser/ Cabin services director, I inspired hope in the teams I worked within the height of COVID-19’s global spread while ensuring the cabin crew upheld topnotch safety and cabin service standards. An apt planner, negotiator, and relationship builder with principles firmly rooted in integrity and unwavering passion for excellence!