Kiyyath Rajeev

Background

About Kiyyath Rajeev

Over 20 years of work experience in IT industry in Business Operation, Resource Management, Vendor Management, Workforce planning, Client Servicing, PMO Operations, Stakeholder and Relationship Management and PROCESS Formation & Implementation. Excellent exposure to different functions of the organization and good record of accomplishment in managing, leading teams for running successful business process operations/projects with ability of achieving service delivery/process targets, automation. Over the years, have spearheaded multiple transitions and roles from various location including transition, Training, Operation and Process Improvement roles during multiple acquisitions by the organization. Some of the highlights are; • Managed workforce across the globe • Set up review process of demand & supply • Effective bench management brought the cost around the budget • Implemented defined business approach for competency building • Improved utilization level through proactive demand/supply tracking • Implemented upskilling process in line with the business demand • Margin improvement plans implemented in projects by pyramid correction • Customized automation of tools and dashboards TALENT MANAGEMENT • Resource management and bench cost management • Workforce planning and budgeting - annual budgeting and tracking of bench cost • Demand & Supply Planning and proactive hiring • Career & Aspiration management of resources – Training, reskilling & proactive placement • Campus hiring and project margin improvement through effective placements/replacements • Maximized resource utilization and reduced bench budget DIGITIZATION/AUTOMATION • Set up Talent Management Tool and reporting dashboard • Customized and Implemented Hiring Tool for the function • Customized and Implemented Talent data source application • Integration of downstream and upstream tools/systems with the operations VENDOR MANAGEMENT • Set up Vendor Management process and vendor consolidation • Achieved cost advantage through vendor consolidation • Devised strategy with vendor and customized reporting analytics PMO OPERATIONS • Set up end to end PMO operations • Devised Program Reporting and onboarding/off-boarding process • Client Level compliance process and audit based on client security guidelines • Project initiation meetings and tracking the decisions • Capacity and infrastructure planning • Invoicing and reconciliation process