Koen Berens

Background

About Koen Berens

A highly motivated and dedicated individual with years of international experience in customer service management, call centers, operations and global outsourcing. Multi-functional operations and people manager, very experienced with working in culturally diverse environments. Known as a problem solver and change enabler, able to envisage situations from every point of view. Regularly deployed by management executives to solve long standing issues both at staff and business level. Thrives in challenging environments and is willing to tackle issues others would rather leave alone. Very result driven but always taking into consideration what is involved. Dedicated to consolidate corporate social responsibility into the business model. Convinced of willingness of employees to deliver excellent performance and guide them to success by making the most of their own capabilities. Specialties: customer services, customer operations, vendor management, escalation management, IT service management, outsourcing, offshoring, corporate social responsibility (CSR), resource management, recruitment, subcontractor management, departmental restructuring, ITSM tool implementations, contract negotiation, customer service centers.