Kolani Smith
Mid Market Customer Success Manager at Reputation
Based in Charlotte, United States
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Seniority
Staff
Department
Customer/Client Service
Location
Charlotte
Industry
Software Development
Company size
732
Contact information
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k•••••••@reputation.com
Phone
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Background
About Kolani Smith
I am a proven Strategic Success Manager with four years of experience within SaaS. I have served as success project manager analyzing data to identify at-risk metrics correlated to churn. In 2021, I achieved a 91% renewal of my assigned Book of Business while increasing my overall ARR 13% through upsells and expansions. I currently seek the opportunity to mentor and develop a team of success managers to have the same success with their customer accounts by sharing the best practices I have adopted.
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