Kole Bourdeau

Background

About Kole Bourdeau

In my recent professional journey, I've thrived on diverse challenges, driven by a passion for progress and a commitment to helping others. As a Manager leading a metric-driven support team, I've honed expertise in Salesforce Administration, Object Management, and Flows, enhancing team happiness and productivity through tailored tools. Transitioning from an agent to a managerial role provided me with valuable insights into empathetic leadership. Avoiding assumptions and drawing on my frontline experience, I try to bring a nuanced perspective to team discussions. Over the years working with a single company, I've gained a diverse skill set, from working with Open APIs and integrating third-party tools to collaborating with Dev teams, managing international staff, and contributing to remote work transitions during the pandemic. I am an eternal optimist, viewing challenges as opportunities for growth—a mindset integral to all aspects of my work.