Kori Houck
Trust & Safety Program Manager at Phoneburner
Based in United States
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Seniority
Manager
Department
Public Administration & Safety
Location
United States
Industry
Telecommunications
Company size
60
Contact information
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k•••••••@phoneburner.com
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Background
About Kori Houck
I’m a Trust & Safety Program Manager with a background in compliance, customer advocacy, and risk management—currently shaping scalable policy and review systems at PhoneBurner. I specialize in translating complex carrier and regulatory requirements into practical workflows that help real teams get approved, stay compliant, and move faster. I’ve developed end-to-end Know Your Customer (KYC) and SMS vetting systems, managed high-risk account reviews, and acted as the point of contact for cross-functional collaboration between product, engineering, telecom vendors, and legal-adjacent stakeholders. My background in support, healthcare, and nonprofit settings taught me how to communicate with empathy while navigating sensitive or high-pressure conversations—and I still lead with that mindset today. I’m passionate about building operationally sound, people-centered compliance programs that scale with integrity. I bring a blend of operational precision, regulatory know-how, and people-first communication to every initiative—driven by a deep belief in trust, transparency, and smart processes.
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