Kosling Kirima

Background

About Kosling Kirima

Experienced hospitality professional with proven skills in Service Desk, Business Applications Support, Revenue Analysis and Management, and able to provide Technical and Administrative support. Solution minded thinker and team player willing to collaborate with coworkers to fix problems and complete projects in a timely manner. Key competencies include: • Service Desk • Customer Satisfaction • Excellent communication skills • Data analysis • Administrative Support • Incident/Problem Management • Revenue Analysis • Project Management • Enthusiasm for continual learning • Revenue Management • Technical Client Support • Cross Functional Team Coordination Key Achievements: Achievement 1 – Achieved a customer satisfaction rating of 95% reducing the re-opened incidents and improving first contact resolution of incidents. Achievement 2 – Achieved a rating of 99.9% in knowledge capture rate ensuring solutions are well documented and easily available reducing repeat incidents of the same issues. Achievement 3 – Successfully transitioned my hotel to a new Revenue Management System (IDeaS) providing training and coaching to my team of 3 which resulted in improved revenue forecasting and management.