Kousik Basu
Consultant in Digital E-commerce Solutions at Netscribes
Based in Kolkata, India
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Seniority
Other
Department
Other
Location
Kolkata
Industry
IT Services and IT Consulting
Company size
501 to 1000
Contact information
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k•••••••@netscribes.com
Phone
5 credits+91 ••• •••• ••••
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Background
About Kousik Basu
Netscribes Data & Insights Pvt. Ltd. Associate - Supply Chain & Returns Investigation 2030-PRESENT Investigate e-commerce product returns to identify root causes such as shipment errors, damaged goods, or listing Inaccuracies. Conduct daily investigations of grocery order returns related to issues such as damaged items, missing products, mis shipments, and customer complaints. Collaborate with internal teams, including logistics, warehouse operations, and customer support, to verify claims and take corrective actions As part of the Trust & Safety team, ensure the integrity of Flipkart's platform by identifying and flagging potential misuse or abuse while safeguarding genuine customers trust. Maintain detailed documentation and contribute to SOP improvements based on recurring patterns and insights Prepare detailed reports on findings and recommend process Improvements to reduce return rates.
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