Kowsi Kumar

Background

About Kowsi Kumar

3+ years of professional experience in software development in analysis, design, development, and testing with a wide range of technical experience in Contact center technology and voice-based systems.* Extensive experience in WWE and Reporting.* Strong experience to work with any Genesys Tools like WorkspaceWebEdition, Genesys Administrator, Genesys Administrator Extension, PULSE, CME, SIP.* Good knowledge of Genesys Framework, Switches, Inbound Architecture.* Experience in API(Postman), Webservice and MysQL.* Experience in Creation of Skills, Agent Group, VQs, VAGs, Business attributes, Action Codes, Campaigns, Users, Transaction Lists, Places, DNs, Zoom Call Recording and Routing Parameter, WWE Permissions.* Experience in Configuring VAG options under interaction-workspace like Corporate Favorites, Caller Ids, Disposition Codes, Not Ready reason codes, Case data, Toast data, Web content, Contact center statistics (VQ and VAG).* Worked on configuring Outbound Caller ID's and Case data information to support agents.* Worked on configuring third party integration to WWE.* Worked on different OS like, Windows XP to Windows Latest and Mac OS.* Good experience in process like Water fall and Agile Methodologies (Scrum, Jira and Rally). Experienced with different version management software such as GIT Hub.