Kris K.

Background

About Kris K.

As a Senior Embedded Escalation Engineer at Microsoft with over 20 years of IT expertise, I excel in resolving the most complex technical challenges through advanced code-level analysis and debugging. I drive impactful product improvements by identifying trends, resolving recurring issues, and delivering high-value bug reports and design change requests that enhance customer satisfaction and system performance. My commitment to customer advocacy fuels my ability to unite cross-functional teams, creating engineering solutions that minimize disruptions and elevate supportability. With deep expertise in tools like KQL, PowerBI, and cutting-edge debugging techniques, I develop data-driven insights, diagnostics, and troubleshooting guides that empower engineers and customers alike. Thriving in high-stakes environments, I’m dedicated to continuous growth, solving intricate challenges, and advancing product reliability to deliver exceptional outcomes. Current challenges include using AI to help deliver top notch support to our customers.