Kris Lou

Background

About Kris Lou

IT Professional and Infrastructure Lead with 17+ years of experience driving secure, reliable, and cost-effective technology solutions across enterprise environments. Skilled in endpoint management, systems administration, and service management, with hands-on expertise across Windows, macOS, and Linux platforms. I specialize in deploying scalable infrastructure, automating workflows, and integrating cloud and SaaS solutions that reduce technical debt and improve operational efficiency. Experienced in Active Directory, cloud migrations, and cross-platform system security. Known for building strong cross-functional relationships and translating complex technical challenges into practical solutions that support business goals. I take pride in improving uptime, reducing costs, and enhancing user satisfaction through thoughtful, customer-focused IT leadership. included supervising all IT infrastructure and operations with Budgeting, Strategic Planning, and Project Management. • Lead and developed a team to achieve both business and technical goals, including hiring, performance reviews, and mentoring junior team members. • Achieved a 30% rate savings upon renegotiating critical service contracts with outside vendors. • Effectively triaged between IT Projects, Support Requests, and collaborations to prioritize service level requirements, increasing client satisfaction and responsiveness by 90% in the first year. • Authored and enforced security and best-practice policies regarding Security and Acceptable Use, PCI-DSS Compliance, GDPR. included ensuring operational readiness, deterring cyber risk, and maintaining consistent flow between remote endpoints and central data warehouses. • Implemented system monitoring tools and MDM on Servers, Networks, and Endpoints to increase operational readiness to >95% and significantly reduce incident response time. to align with business goals, designing and optimizing processes to increase overall efficiency, automating data enforcements, data mining and performing audits for consistency. • Data Migration, Integration, Pipeline and Workflow refinement for core business software platforms • AR/AP/GL construction and reconciliation, Multicurrency and Landed Cost implementation, Operations and Fulfillment workflow enforcement.