Krish Thakordas

Background

About Krish Thakordas

A trained IT Professional with an enthusiasm for innovation and technology passion for continuous learning, and a commitment to providing an excellent client experience.Demonstrated capacity in identifying root causes and direct users to lasting resolutions. Adept at articulating complex technical concepts to users of varying technical understanding. Well versed in a variety of common operating systems, applications, and hardware with a proven ability to master new tools and technologies quickly. Outstanding interpersonal strengths illustrated through management of large personnel team, various project-based efforts and extensive experience in end-user service environments. AREAS OF EXPERTISE: Trouble Shooting & Issue Resolution End-user Training & Support Scheduled & Ad Hoc Maintenance Client Relationship Management Root Cause Analysis System Implementation & Configuration Rapid Ticket Response Times Remote Desktop Repairs Mobile Application Support (Blackberry, iphone) Mainframe Applications Anti-Virus Software (Symnatec, Norton) Server Management Citrix Environment Microsoft Applications (XP, 7, 2008) Microsoft Exchange Server (Outlook Backup) VMWare TECHNICAL PROFEICIENCIES: Platforms: Windows Mac OS, Andriod, Blackberry OS, and iOs. Hardware: Dell/ Gateway/ Compaq/ HP/ IBM Laptops & Desktops, iMac, iPad, Mac, Printers, iphone, tablets, blackberry, Android, Scanners, and Digital Projectors. Applications:Microsoft Office (Outlook and Access), iCloud, Apple Mail, iCal, Adobe Creative Suites (Premier and CS5), Fireworks, Dreamweaver, VOIP systems (Skype, Imaging, Audio and Visual equipment), Groupwise, VPN/Firewall, Anti-virus security (Sophos, Symnatec, McAfee), Norton/Symnatec Ghost, and Retrospect Backup. Networks: LAN/WAN Administration, Ethernet, Secure ID, TCP/IP, SMTP/DNS/ DHCP FTP/ SSH, Windows Domain and Server and UDP.