Krishna Parmar
Itsm Lead at Prophix
Based in Toronto, Canada
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Seniority
Manager
Department
Information Technology
Location
Toronto
Industry
Software Development
Company size
571
Contact information
Reveal Krishna's email and phone
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k•••••••@prophix.com
Phone
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Background
About Krishna Parmar
To obtain a responsible and challenging position where my education and work experience will have valuable application.Good command in ITIL and Lean Tool implementation, Operational support and good documentation skills.• Solid experience in IT Service Management in all the aspects of ITIL V3 framework and Quality Management – IT Internal audits. • Hands-on experience in Quality Management System (QMS) deployment adhering to ISO 9001:2008 Standards.• Sound knowledge on ISO LEAN tools, Six Sigma, Disaster Recovery and Business Continuity Planning.• Experience as a trainer in training exployees on customer centrificty & ISO awareness.• Good command on communication, analytical, reporting and presentation skills; customer relationship management, complaints and compliments management.
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