Krishna Reddy
Senior Process Executive at Cognizant
Based in Kitchener, Canada
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Seniority
Staff
Department
General Business & Management
Location
Kitchener
Industry
IT Services and IT Consulting
Company size
352K
Contact information
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k•••••••@cognizant.com
Phone
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Background
About Krishna Reddy
Over six years of experience in the role of Functional as well as technical service delivery analyst for large-scale complex projects Handled Major Incidents (P1/P2 or Critical/High severity incidents) validated incidents classification, and ensured that they are logged, progressed, updated, authorized, expedited as per the Incident Management process, and resolved within the scope of SLA. Reviewing P1/P2 incidents for criteria check and following up on the end-end resolution. Chairing Major incident calls with all clients and business stakeholders, service managers, and third parties toward the issue resolution Identifies trends and potential Problem sources (by reviewing Incident and Problem analysis)
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