Krishna S.

Background

About Krishna S.

1.Configured and implemented several workforce management software solutions for both small and large-scale retail customers that helped decrease millions of dollars in labor costs while increasing operational efficiency in retail stores across North America UK and LatAm regions. • 7+ years of Implementation Experience with SaaS solution includes Reflexis Workforce Scheduler (Template based and Optimized Scheduling) Reflexis Task Management and Time and Attendance modules for retail accounts. • Extensive knowledge on Reflexis Application server configurations Infrastructure and database tables related to Reflexis Workforce Scheduler module. • Effectively interfaced with client CIO’s and head of retail operations prior to implementation which helped build trust and build collaborative efforts during the project phase. • Successfully delivered change requests when clients had requirements that were new or had changed during the scope of the project which built confidence with stakeholders in the execution of the project. • Manage team efforts to assess the gaps and interfaces of the product and finalize the release schedule along with the product engineering teams in order to meet client and project expectations • Triaged issues with the customer and identified fixes in the code with the product engineering team to address any fixes needed for the implementation to ensure the delivery of the project on time and on budget. • End-to-end functional and solution validation of the WFM system by identifying scenarios and creating test scripts. • Developed BI Analytics reports and dashboards using IBM Cognos and scheduled them based on client requirements for analysis and compliant purposes.•