Krishnakumar Menon

Background

About Krishnakumar Menon

As a PMO practice lead set up service offerings on EPMO, TMO, build center of excellence. Selected tools and vendors to develop PMO kits, delivery scale. Lead Global Transition & Transformation Management Office for Large Programs involving - Multi lingual Managed Work Place Services, Onsite field and logistics services, Infrastructure Management services. Expertise in collaborating with inhouse service teams and partner ecosystem, Legal and HR teams, cross functional services teams to deliver a successful green and brown field transition program. Lead programs - proposal conversation with customer and sales teams, service design, service build, service transition, service operations, and continuous service improvements, program closure. Hands on experience in anchoring large deal pursuits, solution designs, commercial and effort estimation, due diligence, service management, contract management with customer and suppliers. Credentials of co-creating field services, logistics service transition and delivery model with partners. Inculcate the culture of service operational excellence via consistent SLM, customer satisfaction score, quality compliance, efficiency gains through lean and waste management. Expertise in driving Continuous Improvement in projects via Design Thinking Process, Kanban and Agile framework. Hands on experience in DC Management, DC Migration, Work Place Service Management, Product Management. Certifications: PMP from PMI, Certified Scrum Master, ITIL-4 Strategist Direct Plan & Improve, ITIL-4 Foundation.