Krishnan Narayanan

Background

About Krishnan Narayanan

New Product Introduction and support in the telecom industry, coupled with proven skills in application development, testing & validation, problem solving, coordination and analysis backed with capability diagnosing and resolving critical technical issues. • Working in high pressure environments on time sensitive, mission critical systems, with strict deadlines and multiple deliverables. Consistently delivered in a fastpaced, cross-functional, global, multi-cultural, and team-oriented environment. • Custom Software development for US and International customers like, Verizon Wireless, Sprint, Telstra, Cricket, US Cellular, Bakrie Telecom, Bell Mobility, and Latin America providers realizing over $50 million in revenue. • Constantly strive to improve quality of documentation for better readability for customers. Develop checkpoint and detailed technical trouble shooting guides to improve on resolution time and realize positive support costs. • Quality work process document creation to support new product introduction, development of process tools for content delivery, served as prime for the Global Software Support team. • Team Management including goal setting, guidance, coaching, monthly reviews, year end peer-reviews and performance appraisals. • Recruiting, outsourcing, training, educating, identifying and developing technical resources for product support and enhanced productivity.