Kriskyn Cabrera

Background

About Kriskyn Cabrera

Currently working at Wilfrid Laurier University, I am a results-oriented student services and events professional committed to bringing demonstrated problem solving, adaptability, and strategic thinking in student centered environments to achieve positive student experience and success. Customer Service and Client Management • 10+ years of customer service and client management experience in hospitality and education environment; Positive client encounters and increased client satisfaction resulted in supervisor promotion and employee of month recognition. Higher Education • 3+ years of higher education experience; Knowledgeable in career services and employer engagement, academic school frontline support, and refund processing for international student applicants. Event Management • 2+ years of employer engagement experience; Skilled in planning, coordinating, and executing events to include venue and vendor negotiation, costing and budgeting, catering, volunteer management, registration, set up and teardown, documentation, and material transportation. Front Desk • 4+ years of hotel front desk experience; Developed intercultural fluency, problem-solving, adaptability and conflict management skills by providing quality customer service, satisfaction, and recovery actions. Sales and Marketing • 2+ years of hotel sales experience; Increased hotel revenue by 10% through sales efforts of prospecting, product presentation, lead generation, client acquisition, and relationship retention. • Knowledgeable in social media promotion, networking, and material design; Co-produced the Talent Hub Alumni podcast and marketing volunteer for a non-profit. Office Administration • Adept in providing secretarial, operational, and reception duties to various stakeholders and conducting research and analysis boosting workplace productivity. Coaching and Training • Experience in training and mentoring part-time staff and work study students by offering instruction, guidance, effective probing, and constructive feedback in the workplace. Technology and Language • Proficiency and knowledge in various software and applications used in education and hotel industry.