Krisna Rivera
Team Manager at Twoconnect
Based in Manila, Philippines
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Seniority
Manager
Department
Operations
Location
Manila
Industry
Outsourcing and Offshoring Consulting
Company size
216
Contact information
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k•••••••@twoconnect.com.au
Phone
5 credits+63 ••• •••• ••••
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Background
About Krisna Rivera
With a proven track record, my focus has been on streamlining processes and enhancing customer satisfaction. Through innovative use of data analytics, my team and I optimized operations, improving efficiency and scaling a new program significantly within a short span. Our efforts were underpinned by a robust remote management system and the strategic implementation of a CSAT dashboard. At the core of my professional drive is the commitment to not only meet but surpass client expectations, leveraging tools like Salesforce B2B Commerce to achieve outstanding sales conversion rates. The success we've achieved is a testament to our dedication to process optimization and a testament to the power of combining sales process management with innovative customer service techniques.
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