Krista Robbie
Associate Director of Service Management at The University Of Manchester
Based in Manchester, United Kingdom
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Seniority
Director
Department
General Business & Management
Location
Manchester
Industry
Higher Education
Company size
20K
Contact information
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k•••••••@manchester.ac.uk
Phone
5 credits+44 ••• •••• ••••
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Background
About Krista Robbie
As the Associate Director of Service Management at The University of Manchester, I oversee the design, delivery, and improvement of IT services that support the academic and administrative functions of the UK's largest single-site university. With over 10 years of experience in IT service management, I have a proven track record of leading and implementing ITIL processes, frameworks, and best practices across complex and diverse organisations. My core competencies include service design and transition, service operations, service level management, stakeholder engagement, communication, and project and programme management. I am passionate about delivering high-quality and customer-focused IT services that enable and enhance the university's strategic objectives, research excellence, and student experience. I am also committed to fostering a culture of innovation, collaboration, and continuous improvement within the IT department and across the university.
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