Kristen Waugh

Background

About Kristen Waugh

I am a seasoned and highly personable professional with extensive team and operations management experience. Recognized for inspiring teams and solving complex business problems, I have a verifiable history of contributing directly to company growth and expansion throughout my career. Professional focal points include employee training and development, employee engagement and morale, strategic planning, process improvement, program development, and customer satisfaction and retention. Delivering superior administration on the latter areas of expertise requires utilization of effective communication and interpersonal skills, as well as business acumen, technical acumen, resource management, and relationship management to support efficiency and maximum returns. Currently, I am a Technology Service Desk Supervisor with Starbucks Coffee Company. In this role, I lead a team of 15+ direct reports and oversee Service Desk day-to-day operations. I also coordinate the hiring and staffing process for full-time analysts, contingent workforce, and TLAs. In addition, I liaise with senior leadership, stakeholders, and cross-functional teams to introduce key process improvements that optimize Service Desk operations and enhance the customer experience. Colleagues describe me as a progressive, driven, down-to-earth, customer service and performance management expert who can be relied on to offer superior solutions that deliver impactful results on time and under budget. I am interested in contacting former colleagues and managers, as well as other professionals in my field. Feel free to contact me through this profile if you wish to connect.