Kristi Shaffer
Manager of Workforce Operations at Penske Truck Leasing
Based in Reading, United States
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Seniority
Manager
Department
Other
Location
Reading
Industry
Transportation; Logistics; Supply Chain and Storage
Company size
12K
Contact information
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k•••••••@pensketruckleasing.com
Phone
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Background
About Kristi Shaffer
Workforce Operations and Contact Center Leadership professional with 20+ years of progressive success leading large scale operations across logistics, financial services, healthcare, and service based environments. Experienced in driving workforce strategy, operational performance, and service delivery through strong leadership, analytics, and process improvement.Proven ability to improve service levels, reduce operational inefficiencies, strengthen reporting visibility, and develop engaged, high-performing teams. Deep expertise in forecasting, scheduling, KPI analysis, workforce planning, and resource optimization using platforms including NICE, Genesys, Smartsheet, and enterprise reporting tools.Certified in Human Resources Management with additional professional development in leadership, workforce strategy, emotional intelligence, inclusive workplace practices, and organizational collaboration.Known for building structure, partnering across HR, IT, telecom, payroll, and finance, and translating operational data into practical decisions that improve both business performance and customer experience.
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