Kristy Dickson

Background

About Kristy Dickson

Seasoned compliance and quality assurance leader with extensive experience in governance, audit, and risk management across the insurance sector. Known for bringing structure and consistency to complex environments, translating regulatory requirements into practical frameworks that strengthen performance and reduce exposure. Combines technical depth with a collaborative approach to embed compliance and drive continuous improvement across Australia, New Zealand, and the Asia Pacific. Key Achievements • Developed and implemented regional Quality Assurance Programs across Asia and the Pacific, aligning audit frameworks to local legislation and global compliance standards.• Designed and delivered country-specific claims manuals and compliance questionnaires to strengthen governance and regulatory alignment.• Led as Technical Lead for Non-Disclosure and Fraudulent Roundtables, enhancing identification, investigation, and reporting controls.• Introduced and automated a Power BI-based sampling tool to improve control-testing accuracy and data integrity.• Streamlined and standardised audit methodologies and technical manuals to ensure consistent, timely, and compliant outcomes.• Directed and executed control testing in collaboration with internal and external auditors to provide evidence-based assurance.• Optimised and digitalised program efficiency through centralised, cloud-based documentation management.• Built and coached high-performing teams that fostered accountability, compliance awareness, and continuous improvement.