Kriti Behre

Background

About Kriti Behre

Lead Production Support Analyst with 9+ years of experience managing high-performance, business-critical systems in top-tier investment banking environments. Proven expertise in providing L2–L3 support across front-office, middle-office, and back-office applications with a focus on incident management, root cause analysis, and rapid issue resolution. I specialize in Unix/Linux, SQL, ITIL-based service operations, and have hands-on experience with tools like ServiceNow, Autosys, and monitoring platforms (e.g, Geneos, Splunk). Adept at collaborating with cross-functional teams including traders, application developers, and infrastructure to ensure system stability, availability, and performance. Recognized for leading incident bridges, mentoring support teams, and driving automation efforts to reduce manual interventions and recurring issues. Passionate about enhancing user experience through operational excellence and continuous service improvement in complex, regulated environments. Open to opportunities where I can lead production support strategy, streamline processes, and contribute to building resilient financial systems.