Kubendiran Muthukkumar

Background

About Kubendiran Muthukkumar

As my role in organizations The support engineer ensures that users can effectively utilize and troubleshoot issues related to these tools. Here are some key responsibilities and tasks day by day and Stay updated on industry trends, new features in Google Workspace and Microsoft 365, and changes to related technologies. Solving technical challenges in client end. Strong technical background in web hosting, server administration, familiarity with the Plesk control panel, Cpanel, Outlook, SPF, DKIM, DMARC Records, Email migration, Google Admin Console and Google cloud console. Managed Google Workspace (formerly G Suite) for [number] of users within the organization. Responsible for administering and maintaining Google Workspace applications, including Gmail, Google Drive, Google Calendar, and Google Meet. Created and managed user accounts, groups, and organization units using Google Admin Console. Provided technical support to users, including password resets, account provisioning, and troubleshooting. Developed and implemented Google Workspace policies and best practices to ensure security and compliance. Collaborated with IT team to integrate Google Workspace with other systems and applications. Trained users on Google Workspace applications and features to enhance productivity and collaboration. Technical Support Providing assistance to customers via email, chat, or phone to resolve technical issues related to website hosting, domain management, email setup, and server configurations. Troubleshooting Diagnosing and resolving technical problems with web hosting services, including server errors, website downtime, DNS issues, email problems, etc. Monitoring server performance and uptime, and responding to alerts and notifications. Customer Service Responding to customer inquiries promptly and professionally, ensuring a high level of customer satisfaction. Providing technical support to customers experiencing issues with Microsoft Outlook, including email setup, configuration, and troubleshooting. Assisting customers with configuring their email accounts in Outlook, including POP, IMAP, and Exchange accounts.