Kuhanesh Sengayan

Background

About Kuhanesh Sengayan

As a Senior Customer Service Manager at SOCAR Mobility Malaysia, I manage and oversee the day-to-day operations of the customer service department, ensuring the quality and efficiency of the deliverables and the performance of the team. I have more than 13 years of experience in customer service, with a strong background in banking and mobility sectors. I am passionate about bridging the gap between customers and the business, analyzing and funneling feedback to the relevant stakeholders, and implementing process improvements to enhance customer satisfaction and retention. I am also adept at managing the overall support cost, developing efficient processes, and performing statistical analysis for each individual agent. I have won multiple awards for excellence in service, and I am committed to creating service models and champions for the organization.