Kuldeep Kumar
Customer Relationship Management Lead at Betterlyf.Com
Based in New Delhi, India
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Seniority
Manager
Department
Customer/Client Service
Location
New Delhi
Industry
Mental Health Care
Company size
33
Contact information
Reveal Kuldeep's email and phone
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k•••••••@betterlyf.com
Phone
5 credits+91 ••• •••• ••••
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Background
About Kuldeep Kumar
CRM & Customer Support Leader with 9+ years of experience optimizing CRM operations, support workflows, and team performance across organizations like BetterLYF, Concentrix, and Impressico. Currently leading CRM operations at BetterLYF, where I’ve: •Increased customer retention by 60% through strategic CRM enhancements •Reduced response time by 30% via real-time support workflows •Led quality audits and agent coaching that improved service efficiency by 50% I specialize in: •CRM Implementation (LeadSquared, TeleCMI, Ozonetel) •SLA Design & Quality Audits •Chat & Email Support Optimization •Customer Lifecycle Management •Cross-functional collaboration with Ops & Marketing 🤝 I take pride in data-backed decisions, empathetic service, and building scalable systems that support both people and performance.
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