Kulvinder Pathania
Analyst - Itsm at Ciena
Based in Delhi, India
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Seniority
Staff
Department
Other
Location
Delhi
Industry
Telecommunications
Company size
11K
Contact information
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k•••••••@ciena.com
Phone
5 credits+91 ••• •••• ••••
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Background
About Kulvinder Pathania
Passionate about creating an excellent customer experience and building world-class customer support.IT Service Management professional with over 14+ years of experience in IT Service and End User Support Management.Highly motivated Technical Support Manager with 10+ years of experience in providing exceptional customer support in a fast-paced, high-volume technical SaaS environment.Possesses leadership skills and a proven track record of monitoring and managing a team of support specialists to deliver seamless IT support by optimizing IT service areas and processes.Strong critical thinking and problem-solving abilities with excellent end-user interaction and communication skills.Delivered a successful cloud contact solution to a global client base, resulting in a 25% reduction in operational costs and an 18% reduction in case deflections.#TechnicalSupportManager |#PeopleManager|#Leadership |#CriticalThinking |#DecisionMaking |#ITServiceManagement |#CustomerExperience |#ImproveCustomerService |#ProcessImprovement|#OperationExcellence |
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