Kumar Dippakk

Background

About Kumar Dippakk

I'm a quick learner, implementer & actively looking for Leads opportunities in the IT world. I have 11 years of expertise dedicatedly in support roles in both functional and technical capacities as a resource and servant leader. My expertise spans a wide range of tools and technologies, including Dynatrace, Splunk, Tableau, Oracle SQL Queries, Unix, Shell Scripting, ServiceNow, Clarify, Axiom, RiverMuse Alert Tool, AutoSys, and ITIL processes such as Incident Management, Problem Management, Change Management, and Service Improvement. My domain experiences include- Serving as a Service Improvement Analyst in the Telecom OSS BSS domain, specializing in Siebel CRM. I've worked as an L2 Support Engineer, gaining proficiency in Incident Management, Service Request, Data Management, Monitoring Management, Service Improvement, and Root Cause Analysis- Monitoring order fulfillment flows in the telecom sector, ensuring smooth operations between retail and supplier gateways- Providing support for Telematics products and services as an Application Support Analyst with a focus on Incident Management- In my role as an Application Configuration and Maintenance specialist at PSA Automobiles (Stallentis), I oversaw the IT infrastructure, addressing incidents and aligning with business requirements for optimal functionality. Collaboration with Agile teams and partners ensured efficient customer solutions. I managed complex tasks, including application migration and batch configuration within the Dollar Universe, enhancing operational efficiency. As a Solution Implementation Analyst in L2 and L3 Build & Support Teams, I implemented solutions and explored diverse technologies like the LAMP/WAMP Stack, Docker, GitHub, Ansible Tower, and more. My contributions extended to seamless cross-file data transfer, promoting organizational communication and efficiency. My tenure exemplified dedication, agility, collaboration, and technological innovation- As an Investment Bank Support Consultant at Capgemini India, I specialized in Financial Wholesale Production Support for renowned Investment Bank NOMURA, utilizing Unix, SQL, Shell Scripting, Autosys, and Axiom ETL technology for regulatory and liquidity reporting applications- In current role at Mastercard, working with "Data Governance & Regulations" team as SRE for exploring PCF, Splunk, Dynatrace, Jenkins, Bitbucket, XLR, Postman API. I am certified in ITIL Foundation, Microsoft Azure Cloud Fundamental. I'm dedicated to delivering the best of my abilities. My GitHub profile- https://github.com/deepa-k-umar