Kumar Gautam
Dept Head - Strategy (Product, Distribution & Tele Sales) at Srg Housing Finance Limited
Based in Jaipur, India
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Seniority
Other
Department
Other
Location
Jaipur
Industry
Financial Services
Company size
670
Contact information
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k•••••••@srghousing.com
Phone
5 credits+91 ••• •••• ••••
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Background
About Kumar Gautam
I am a Customer Experience & CRM Transformation Leader with over 16 years of experience across BFSI, SaaS, AutoTech, and ITES. My expertise lies in driving revenue impact through customer operations and CRM systems—by improving lead qualification, speeding up follow-ups, and strengthening retention. In BFSI, I partnered with sales and credit teams to convert leads into revenue by enabling CRM-driven funnel management, onboarding support, and lifecycle engagement. In SaaS and AutoTech, I scaled service operations, improved conversion efficiency, and managed pilots and digital platforms that enhanced customer acquisition journeys. Earlier, in ITES, I led 140+ FTEs for Microsoft NA technical support, stabilizing operations and delivering measurable growth. I bring a mix of strategy, execution, and people leadership, known for making customer experience the backbone of growth rather than a cost center. Open to Director/VP roles and consulting opportunities in CX, CRM, and Digital Transformation.
Decision-makers
Other people at Srg Housing Finance Limited
- BVManager
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- RDManager
Ritesh Deshmukh
Senior Relationship Manager · Finance & Accounting
- RCManager
Ritesh Chouhan
Branch Manager · Finance & Accounting
- VSC-Team
Vipin Saxena
Chief Compliance Officer · Legal
- DCManager
Deepika Choubisa
Assistant Account Manager · Sales & Business Development
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