Kumar Kalsi

Background

About Kumar Kalsi

WORK EXPERIENCE • The Imperial Hotel Janpath Road New Delhi (15 Nov 2008 to 31 Jan 2013) Worked as a housekeeping associate • Hotel IBIS DELHI, Accor Hotels Housekeeping Team Leader (01st Feb –To 30th June 2016) v club Gurgaon housekeeping executive(1 July 2016 to till date) WORK EXPERIENCE o Responsible for the overall housekeeping function for 316 rooms of a business hotel o Overseeing maintenance and up keep of the rooms with carefully, following the brand standards o Public areas & restaurant up keep. o Laundry: guest, In-house and outsourced. o Morning Briefing & Work placement of the day for Housekeeping Staff. o Checking the status of the guest rooms. o Handling the guest requests & follow up with the associates. o Maintaining all the records like – Briefing register, Attendance register, Grooming Register, Training record, Lost & Found register, Missing item, & updating on system. o Building friendly relationships with internal & external guest o Allotting duties to associates according to Job Description. o Updation of Duty roaster o Responsible for keeping a track of Lost & Found o Making the snagging list of guest floors & updating on system o Knowledge of Opera o Knowledge of Ms. Office & Microsoft Excel. o Responsibility of Duty roaster o Operating the all polishing machine. o Making the Guest laundry bill. o Guest calls Handling. o Shift Handling. o Making the Room Reconciliation Report. OTHER SKILLS Computer Skills: • Microsoft XP applications (Word, Excel, Office, PowerPoint, Outlook) – Advanced • Microsoft Office Document Imaging and Scanning • web design HTML, JavaScript • graphic design (Coral, Photoshop ) • Property Management Systems - FIDELIO, OPERA and MICROS • Material Management Systems – Material control MICROS FIDELIO Language Skills: English, Hindi, Punjabi.