Kumar Mridul

Background

About Kumar Mridul

I am a dedicated Public Speaking and Creative Writing Expert at Planet Spark, where I inspire and empower students to express themselves with confidence and creativity. With a passion for nurturing communication skills, I work with diverse learners to enhance their public speaking abilities and develop their creative writing talents. My approach is centered on creating an engaging and supportive environment that encourages self-expression and personal growth. In addition to my current role, I bring over 10 years of experience in the BPO sector, specializing in Process Transition, Transformation, and Operations. I have held leadership positions in renowned companies, driving operational efficiency and enhancing customer satisfaction. My expertise in setting up end-to-end offshore models and optimizing processes has equipped me with a unique perspective on organizational growth and development. I believe in the power of effective communication and creativity as essential tools for success, and I am committed to helping individuals unlock their potential in both personal and professional spheres. I am excited to connect with like-minded professionals and explore opportunities for collaboration in the fields of education, communication, and operations. With over a decade of experience in customer service, data analysis, and team management, I am a data science master and a customer service expert. I have successfully led and coached teams across various domains, including hospitality, outsourcing, and insurance, delivering high-quality service, enhancing customer satisfaction, and improving business performance. In my leadership roles, I leveraged my skills in Microsoft Power BI, Python, and Tableau to monitor, measure, and optimize team performance, as well as to identify and solve customer problems. I also completed a certification in data science from TopMentor, a prestigious online platform for learning and mentoring. I am passionate about applying data-driven solutions to complex challenges and learning new technologies, tools, and techniques to enhance my knowledge and skills.