Kumar Saurabh

Background

About Kumar Saurabh

Keen customer-centric approach with skills in addressing client priorities and resolving escalations within prescribed TAT, thereby attaining client delight and high compliance scores Strategized & proposed an idea for minimizing new customer acquisition cost & sales enhancement Performance-driven professional with comprehensive understanding of BPO Operations and strengths in efficient operations and client servicing; impressive success in delivering business impact Actively participated in various projects targeting cost reduction & continuous process improvement with expertise in managing Management Information systems (MIS) and Application Automation through MS Excel Formulated a customer experience strategy that drives customer advocacy across all touchpoints as measured through NPS; continually developed improvements and embed successful change projects Successfully streamlined the entire operations by automating the manual systems, establishing SOPs, frameworks & standards and through acquisition of right talent, motivating & guiding teams in achieving goals, consistently tracking performance and ROIs