Kumar Shrawan

Background

About Kumar Shrawan

Work Experience: Company: IFB Industries limited. Location: Patna Branch Duration: 3 st July 2023 to Till Now. Designation: Area Service Executive – CS. Daily Follow-up with service center for call closer. Achieve our KPI Target. Escalated complaint resolve by MSC (Service Center) Handle 8 service centers. Daily follow-up with service center for Sales.(AMC,ADD,ACC) Company: Samsung Electronics Pvt Ltd. Location: Ranchi Branch Duration: 4 th Oct 2021 to June’2023. Designation: DSE– Dealer Support Executive. Assist Service ASM and Sales ASM. Direct Connect with Dealer & Distributor to resolve issue. Escalated complaint resolve by MSC (Service Center) Visit Market along with Service center Manager & Owner. Handle 14 service Centers Company: IFB Industries limited. Location: Patna Branch Duration: 1 st April 2021 to 30th September 2021. Designation: Branch coordinator– Customer Service. Company: Qdigi Services Ltd. Location: Patna Duration: Aug”2019 to March’2021. Designation: Team Leader (Customer Service) Work as MSC Manager with 14 Field service Engineers. Behalf of MSC direct Connect with Dealers & Distributers and control Escalation If Any. Achieve our KPI Target. Attained Service Branch Level Meeting and discussed with Team. Do Product Refund & Replacement Process as per Details. Company: Samsung Service center. Location: Patna Duration: Dec’2016 to Sep’2019. Designation: Team Leader. Work as MSC Manager with 14 Field service Engineers. Behalf of MSC direct Connect with Dealers & Distributers and control Escalation If Any. Achieve our KPI Target. Attained Service Branch Level Meeting and discussed with Team. Do Product Refund & Replacement Process as per Details. Company: Sony Service center. Location: Patna Duration: August’2014 to October’2016. Designation: Team Leader. Work as MSC Manager with 8 Field service Engineers. Achieve our KPI Target