Kumar Siddharth
Global Escalation Supervisor at Expedia Group
Based in Gurgaon, India
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Seniority
Other
Department
Other
Location
Gurgaon
Industry
Software Development
Company size
23K
Contact information
Reveal Kumar's email and phone
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k•••••••@expediagroup.com
Phone
5 credits+91 ••• •••• ••••
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Background
About Kumar Siddharth
Expert in Customer Service and the Travel Sector | Over 9 Years of Experience | Sabre & Amadeus Expert | Team Leader | Operational Excellence Having worked in customer service and travel for more than 9 years, I have led high-achieving teams and continuously provided outstanding customer experiences. I bring a thorough understanding of travel systems and a dedication to operational excellence, along with my proficiency with Amadeus and Sabre. What I Do: Team Leadership & Development: By encouraging a culture of cooperation, ongoing education, and accountability, I guide, coach, and enable customer service teams to surpass performance targets. Operational Oversight: By keeping an eye on KPIs, upholding SLA adherence, and streamlining procedures to increase productivity and satisfaction, I make sure that daily operations run smoothly. Customer Engagement: I serve as a reliable point of contact, handling escalated cases with tact and accuracy.
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