Verified recordSoftware Development

Kumar Siddharth

Global Escalation Supervisor at Expedia Group

Based in Gurgaon, India

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Seniority

Other

Department

Other

Location

Gurgaon

Industry

Software Development

Company size

23K

Contact information

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Email

1 credit

k•••••••@expediagroup.com

Phone

5 credits

+91 ••• •••• ••••

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Background

About Kumar Siddharth

Expert in Customer Service and the Travel Sector | Over 9 Years of Experience | Sabre & Amadeus Expert | Team Leader | Operational Excellence Having worked in customer service and travel for more than 9 years, I have led high-achieving teams and continuously provided outstanding customer experiences. I bring a thorough understanding of travel systems and a dedication to operational excellence, along with my proficiency with Amadeus and Sabre. What I Do: Team Leadership & Development: By encouraging a culture of cooperation, ongoing education, and accountability, I guide, coach, and enable customer service teams to surpass performance targets. Operational Oversight: By keeping an eye on KPIs, upholding SLA adherence, and streamlining procedures to increase productivity and satisfaction, I make sure that daily operations run smoothly. Customer Engagement: I serve as a reliable point of contact, handling escalated cases with tact and accuracy.

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