Kumar Vivek

Background

About Kumar Vivek

Paypal India | Risk and Protection Analyst Aug,2019 – October,2022 • Conduct risk investigation based on applied enterprise policies, procedures and compliance. • Have performed as an risk investigator for CRI(Customer Risk Investigation) process, wherein I have researched the risk related accounts to identify the suspicious activity through internal tools such as ARGUS,MARS etc. • Managed the investigation process from initial detection to disposition (IN and EXIT of funds) which included reviewing and compiling supporting documents, data and research to place limitations on accounts if found fraudulent. • Prepared Suspicious Activity Reports (SARs) on Confirmed Fraudulent or Suspected Fraudulent accounts. • Researched, analyzed, and evaluated required CIP(Customer Identification Process) information of fresh PayPal’s clients. • Researched accounts and transactions identified as potential sources of risk to the Firm utilizing web-based research tools, online scoring systems such as Lexis Nexis' product and other business sources. • Investigate merchant’s credit card processing activities using internal and external risk monitoring tools along with reviewing chargeback escalations • Responsible for working unauthorized claims, service requests and other item processing related to Spoof, Credit Card, Account Hosting IP Matches and other Fraud indicator queues on a daily basis. • Collected data and prepared monthly production reports for the team including AHT, SLA, IWPH and Quality • Responsible for working assigned claims, emails and service requests, as well as other fraud processing items on a daily basis. • Complete Risk investigations as necessary to ensure compliance with the card brand’s rules as well as mitigate fraud and credit risk. • Communicate, present documented findings to stakeholders, both internal stakeholders and with the merchant directly. • Provide proactive analysis on processing trends, which include, but are not limited to: reversals, chargeback analysis, fraud prevention strategies • Responsible to work on assigned queues, emails and service requests, as well as other Compliance related items on a daily basis. Processing queue items in a timely manner including Kana, ATTACK and Argus and maintain professional interaction with PayPal personnel at all times • Escalate risks and issues to leadership to ensure on-boarding is completed correctly and efficiently as per KYC procedures • Responsible for internal SPOC activities for Knowledge Share, IT Issues, Sharepoint Productivity, Citrix Azure