Kumiko Jester

Background

About Kumiko Jester

Summary of Qualifications *Over 4 year+ of experience as Training Specialist in the Global Contact Center project for a renowned world-class Luxury Hotels and Resorts.*Conduct excellent training from day one by using tools, information and resources to increase of deeper knowledge as well as appropriate mindset for the entire team focused on productivity *Continuously refine the training schedule and program to fit each level of the team *The training includes New Colleague Processing Training (over 140 graduates : 1380 hours of practice), Loyalty Program Training, Refresh Training, Care Specialist Training, Product Training as well as Empowerment Training on both Classroom setting and Remote setting *Greatly familiar with both Japanese business nature and global practice *Actively listen to the team as well as leadership for further improvement *Received Certificate of Recognition from client *Received Certificate of Achievement from client *Received Concentrix Japan Award *Recognized as `team mom` for dedicated care and support for the team member *Closely monitor and work with QA team for additional coaching *Remarkable ability to work under time pressure and to effectively manage and motivate a team *Excellent organizational and time management skill *Outstanding interpersonal skills *Independent learner and worker *Great team player with adequate energy *Result focused *Strong ability to communicate and write in both English and Japanese *Excellent and strong sales ability with a pleasant attitude and refined phone demeanor