Kunal Batwar

Background

About Kunal Batwar

Guest Relation Executive: January 2017 to present Awarded as the Best Debutant Employee. • To operate as a focal point for visitors, telephone calls, e-mails. • To welcome and coordinate customers and guests for the doctor’s appointment. • To Coordinate with the customers for the Billing (Consultation bills, Investigation Bills, Bed Bookings etc) • To register the Patient ID No. For New patients and to update the same in the patient file. • To make rounds of the lobby and help as and when required. • To maintain Log Book and handover of the same to staff at the end of each shift. • To attend the work assigned by the department head as and when required. Total experience of 11 years.Excellent command over English.And effective leader,trainer and instructor.Resourceful and flexible,with a focus on result. Operations:Planning meetings and discuss changes required to improve performance and management.Handle recruitment activity for new trainers and client admissions.Managing training budget.Conducting trainer certification and workshop.Motivating staff and trainers for achieving consistent performance and company goals.Handling staff training,monitoring and implementing management policies and directives.Managing critical evaluation of billing and headcount report before presenting to the higher management. Service Delivery:Monitor trainers and staff activity to facilitate productivity improvements.Introducing new training modules and programs for trainers and clients.Creating action plans for better client experience.Managing payroll issues and queries for trainers and staff.Managing client schedules,arranging time slot for trainers.Grooming tenured trainers to move to the next level.