Verified recordTelecommunications

Kunal Garg

Manager - Management & Operations at Colt Technology Services

Based in Gurgaon, India

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Seniority

Manager

Department

Other

Location

Gurgaon

Industry

Telecommunications

Company size

5.2K

Contact information

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Email

1 credit

k•••••••@colt.net

Phone

5 credits

+91 ••• •••• ••••

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Background

About Kunal Garg

18+ years of experience in Telecom, Major Incident Management, Network Operations, Manage 24*7 Operations. Management experience of 10+ Years. Key Activities:Major Incident ManagementPeople ManagementService Level ManagementProcess Improvement and GovernanceService OperationsEscalation ManagementContinual Service ImprovementCustomer Interaction and CommunicationDisaster Recovery and PlanningISO - 9001 (QMS), 22301 (BCP) and 27001 (ISMS)- BSI Certified Internal Auditor and ImplementerCoordinate multiple virtual teams within a resolution planProvide clear communication internally and externallyDrive service restoration and resolution within agreed Service LevelsProvide management information about Incident Management quality and operations

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