Kunal Garg
Manager - Management & Operations at Colt Technology Services
Based in Gurgaon, India
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Seniority
Manager
Department
Other
Location
Gurgaon
Industry
Telecommunications
Company size
5.2K
Contact information
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k•••••••@colt.net
Phone
5 credits+91 ••• •••• ••••
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Background
About Kunal Garg
18+ years of experience in Telecom, Major Incident Management, Network Operations, Manage 24*7 Operations. Management experience of 10+ Years. Key Activities:Major Incident ManagementPeople ManagementService Level ManagementProcess Improvement and GovernanceService OperationsEscalation ManagementContinual Service ImprovementCustomer Interaction and CommunicationDisaster Recovery and PlanningISO - 9001 (QMS), 22301 (BCP) and 27001 (ISMS)- BSI Certified Internal Auditor and ImplementerCoordinate multiple virtual teams within a resolution planProvide clear communication internally and externallyDrive service restoration and resolution within agreed Service LevelsProvide management information about Incident Management quality and operations
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