Kunal Gurtoo

Background

About Kunal Gurtoo

Professional Summary A highly skilled Cloud Consultant with over 12 years of experience specializing in Microsoft 365 messaging, collaboration, security, and identity management. Proven expertise in handling escalated cases, driving key performance improvements, and mentoring technical teams. Adept at leading large-scale projects, optimizing infrastructure, and developing solutions to enhance support efficiency. Core Responsibilities & Achievements: Project Leadership: Led a project targeting 30 global tenants with low Copilot adoption, conducted KPI analysis, and collaborated with tenants to improve usage and support metrics. Managed a team of 30 Technical Advisors as dedicated tenant contacts. Process & Reporting Optimization: Developed a streamlined reporting framework for Exchange Online and SharePoint Online, ensuring comprehensive visibility into partner KPIs for senior management decision-making. Technical Mentorship & SME Role: Actively contribute as an SME in a leadership project aimed at enhancing the technical expertise of Microsoft Partners and FTEs while mentoring new escalation engineers through the Escalation Engineer Academy. Product Improvement Initiatives: Collaborate with Supportability Program Managers to analyze the top 10 messaging-related issues, contributing to the development of tools that enhance issue resolution efficiency. M365 Infrastructure Consulting: Provide trusted M365 advisory services to multiple partner teams, ensuring compliance with KPIs and delivering L200/L300 technical training with hands-on break/fix demonstrations. Past Experience Highlights: Designed and implemented high-level infrastructure architectures for leading European corporations (SGN and HOCHTIEF). Led the Office 365 and Google Apps administration for multiple clients, ensuring seamless operations and system efficiency. Spearheaded large-scale mailbox migrations mailboxes) and optimized Azure AD synchronization for cloud transitions. Delivered Exchange Online training to 200+ engineers, enhancing troubleshooting capabilities and knowledge retention. Certifications: Google Apps Certification for Administrator Microsoft Exchange Server, Windows Server, and M365 Certifications ITIL & SC-900 A results-driven Cloud Consultant and Technical Leader, committed to optimizing Microsoft 365 services, empowering support teams, and driving continuous improvements in enterprise IT environments.