Kunal Mandhyan
Senior Manager Business Operations at Axis My India
Based in Mumbai, India
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Seniority
Manager
Department
Operations
Location
Mumbai
Industry
Market Research
Company size
357
Contact information
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k•••••••@axismyindia.org
Phone
5 credits+91 ••• •••• ••••
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Background
About Kunal Mandhyan
Seasoned Service Delivery & Operations Leader with 19+ years of experience managing large-scale, multi-site operations across diverse domains. Proven expertise in data center operations, maintaining 100% uptime in power and cooling across critical facilities. Domain Expertise includes Health Insurance, Trust & Safety (Content Moderation, Product Data Ops, AR/VR, ASR), Telecom, Maritime, and Credit Reporting. Worked with top-tier global clients like Meta, TikTok, Royal & Sun Alliance, AT & T, Lloyd’s List Intelligence, and CRU. Strong in SLA/SOW compliance, contract management, and client relationship management through proactive reviews and service excellence. Led multiple project transitions, ensuring seamless handovers, timely execution, and adherence to quality and cost benchmarks. Expert in team leadership, mentoring, and performance management—creating a culture of growth, innovation, and succession planning. Successfully driven cost optimization and energy efficiency projects, managing Capex/Opex effectively while delivering measurable savings. 🤝 Proficient in vendor contract management, ensuring service excellence, goal alignment, and high operational standards. Strong focus on risk management, global compliance, and quality frameworks, implementing best practices to minimize risks and maximize consistency. Strategic planner with a sharp eye for operations reporting, regional strategy development, and executive performance communication.#ServiceDelivery #OperationsLeader #DataCenterManagement #ClientSuccess #TrustAndSafety #ProjectManagement #TeamLeadership #CostOptimization #VendorManagement #StrategicPlanning #OperationalExcellence #RiskManagement #LeadershipMatters #LinkedInProfile
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