Kuong Lam

Background

About Kuong Lam

Experienced Product Manager with skills in defining strategy, and leading other product managers, tech, UX and analysts in designing and building forward-thinking and engaging customer experiences & products. I am comfortable at thinking big and connecting dots to align product direction with the strategic goals of the business. I have over 13+ years of diverse experience across the entire value chain with a focus on customer management, loyalty, rewards, marketing, and digital engagement. I also am an advocate for D&I initiatives and am an active member of extended leadership committees set out to enhance the culture of organizations through investments in development, recognition and fun. What makes me tick-Working with tech; engineers are awesome -Machine Learning; let's feed our products great data to automate, orchestrate, and personalize -Developing and nurturing relationships with customers and internal platform partners -Leading others through on-the-shop-floor execution -Customer research and deep-diving into segments and personas to understand behaviors -Coaching and mentoring others